Last week, Don Cathy of Chick-Fil-A spoke in town. If you live in a part of the country that doesn’t have Chick-Fil-A restaurants, they are a family-owned quick service restaurant chain that focuses on chicken, customer service, and God.
Business fame, business principles
They are best known for the 3D sculptures of black and white cows that stand on their billboard railings, having apparently just finished painting such slogans as “EAT MOR CHIKEN”.
Next on the list is their Sunday closures. You simply can’t get Chick-Fil-A on Sunday anywhere. Less known is how intensely they focus on helping the staff team see their customers as people, each of whom has a story and needs that the business can fulfill.
What are your good works?
Cathy’s paraphrase of Matthew 5:16 was an excellent reminder of how important each person’s work is to the world’s vision of God’s Kingdom:
“Let your light so shine before men, that they may see your waffle fries and clean restrooms and smiling staff and glorify your Father which is in heaven.”
To laughter, he looked up and asked:
“Isn’t that how your Bible reads? Because that’s how mine reads. It says so that they may see your good works. And those are my good works.”
So what good works do you do in your job that shine before people to make God known?
- A power lunch with Chick-fil-A President Dan Cathy (bizjournals.com)
- The Healthiest (and Scariest) Sandwiches, Wraps, and Salads at Chick-fil-A (washingtonian.com)